Ezycash™ Prepaid Card Program Fees (Subject to Change)
 
Fee Description
$USD
ATM Withdrawal
ATM withdrawal or cash advance obtained
$3.00
POS Purchase
Transaction processed against Cardholder balance at Point of Sale (POS) terminal
$0.20
Transaction Fee - Online
Any transaction (successful or decline) processed against Cardholder balance
$0.20
Balance Inquiry - Online
Obtaining card balance via Cardholders Ezyaccount
$0.30
Balance Inquiry - SMS
Obtaining card balance via SMS text message
$0.30
Balance Inquiry - IVR
Obtaining card balance via Interactive Voice Response (IVR)
$0.50
Balance Inquiry - Live Agent
Obtaining card balance via Customer Service members
$3.50
Transaction Inquiry - Online
Obtaining transaction history via Cardholders Ezyaccount
$0.30
Transaction Inquiry - SMS
Obtaining transaction history via SMS
$0.30
Transaction Inquiry - IVR
Obtaining transaction history via Interactive Voice Response (IVR)
$0.50
Transaction Inquiry - Live Agent
Obtaining transaction history via Customer Service members
$3.50
IVR Per Incident
Any service via Interactive Voice Response (IVR)
$0.50
Live Agent Per Incident
Any service via Customer Service members
$3.50
Close Account
Closing Cardholder account
$5.00
Replacement Card Fee (plus postage)
Replace a lost or stolen card and courier to the Cardholder
$30.00
PIN Reset - Live Agent
Reset card PIN via Customer Service members
$3.50
Monthly Maintenance
Monthly fee charged to Cardholder balance for maintenance of account
$0.00
Inactivity Fee
(after 90 days) Monthly fee charged against unused monetary value each month the card remains inactive after the expiry date
$2.00
Refund Processing Fee
Processing any unused monetary value upon expiration of the card
$3.00
Chargeback Fee
When cardholders generate a dispute but the merchant did not make an error
$30.00
Credit and/or Debit Adjustments/Disbursements
Adjustments processed against Cardholder balance
$5.00
FX Currency Conversion Rate
If cardholder uses account to make a transaction in foreign currency, we will convert it into the currency at the exchange rate set by MasterCard® International Inc. in effect at the time we post the transaction to your account
2.5%
Minimum Card Load
$5.00
Maximum Card Load
$2,500.00
Maximum Monthly Card Balance
$10,000.00
Maximum Daily ATM Withdrawal
$2,500.00
Maximum Daily Point of Sale (POS) Purchase
$5,000.00
Maximum Number of Daily Loads
5
Maximum Number of Daily POS Purchases
10
Maximum Number of Daily ATM Withdrawals
5